Privacy Policy

Northstar Removals & Storage (“Northstar Removals”, “we”, “us” or “our”) is a removals and storage company based at Unit 1, Leeway House, Leeway Close, Pinner, HA5 4SE, United Kingdom. We are the data controller responsible for the personal data described in this policy.

This policy applies to personal data collected through our website at www.northstar-removals.com and when you contact us by phone, email or in person in connection with our services.

We may collect and process the following data about you:

• Identity and contact data — your name, email address and telephone number, provided when you request a quote or contact us.
• Move details — collection and delivery addresses, preferred moving and packing dates, property details and any special requirements you tell us about.
• Correspondence — records of your communications with us, including emails and messages sent through our contact form.
• Technical data — limited technical information such as browser type and pages visited, where cookies or similar technologies are used (see our Cookie Policy).

We do not knowingly collect data from children under 16, and we do not collect special category (sensitive) data through this website.

We only use your personal data where the law allows us to. Most commonly we use it to:

• prepare and provide quotations for removals, packing and storage services you have requested (performance of a contract or steps taken at your request before entering a contract);
• plan, schedule and carry out your move or storage booking (performance of a contract);
• respond to enquiries and provide customer support (legitimate interests);
• keep records required for accounting, insurance and legal purposes (legal obligation);
• improve our website and services (legitimate interests).

We will never sell your personal data, and we will not send you marketing communications unless you have agreed to receive them.

We may share your data with trusted third parties only where necessary to deliver our services, including:

• partner removal agents and shipping providers, where your move is international or requires a partner network;
• insurance providers, where cover is arranged for your move or stored goods;
• IT, hosting and email service providers that support the running of our business;
• professional advisers, regulators and authorities where required by law.

All third parties are required to respect the security of your data and to treat it in accordance with the law.

We keep personal data only for as long as necessary to fulfil the purposes we collected it for, including any legal, accounting, insurance or reporting requirements. Quotation enquiries that do not proceed to a booking are typically kept for no longer than 24 months. Records relating to completed moves are typically kept for up to 7 years to satisfy legal and insurance obligations, after which they are securely deleted.

We have put in place appropriate technical and organisational measures to prevent your personal data from being accidentally lost, used, accessed, altered or disclosed in an unauthorised way. Access to your personal data is limited to those employees and partners who have a business need to know it. Our website is served over an encrypted (HTTPS) connection.

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the right to:

• request access to a copy of your personal data;
• request correction of inaccurate or incomplete data;
• request erasure of your data where there is no good reason for us to continue holding it;
• object to, or request restriction of, our processing of your data;
• request transfer of your data to another provider;
• withdraw consent at any time, where we rely on consent to process your data.

To exercise any of these rights, contact us using the details below. We aim to respond to all legitimate requests within one month. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk, although we would appreciate the chance to address your concerns first.

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated “last updated” date. We encourage you to review this page periodically to stay informed about how we protect your data.